
The top rated factors for the very first hiccups could be attributed to the Government of India, as it was on 1 hand granting licenses for operations to several a players, and as a consequence seeing it firsthand the conflicts and clash of industrial interests among these service companies. There have been territorial difficulties, inadequate income difficulties, improper infrastructure and a complete host of this kind of concerns.
This place the Government of India in a predicament, exactly where it was also the enabler, and at the exact same time playing the function of arbitrator. We can't put the complete blame at the doorsteps of the Government, as it had no empirical information or historical data offered from any other role of the globe. What ever model was obtainable in the western planet have been not suiting in any manner, provided the huge heterogeneity and plurality of the nation. Therefore it had to gadget systems and practices which have been place on a continuous improvement basis, dependent on the outcome of every single choice implemented.
In the meantime, the Government also had to face fairly a difficult time from the Cellular service companies, as in the first couple of many years of operation most of them had accumulated astronomical losses, due to the licensing charge structure set by the authorities coupled up with the prohibitively high-priced price of building the requisite infrastructure. This unto itself is a topic that would consume couple of hundred pages.
In nutshell, the authorities had to come up with a credible system that conforms to the principles of all-natural justice for all the concerned entities (In this situation the Client, The Service Provider, and Government which was the licensing authority).
Immediately after a slew of packages, amendments, rectifications to the amendments it dawned on them that the solution lies in building an independent regulator (Quite same to the Safety and Exchanges Commission of USA) which is devoid of any interference from the bureaucracy, and has the critical wisdom, understanding, and authority to streamline the operations of the cellular landscape of India.
This gave birth to an independent regulator namely Telecom Regulatory Authority of India, the acronym currently being TRAI. This agency was produced under an act of parliament, and was vested with all the authority critical to produce, keep track of, and implement techniques and methods for smooth operations of this market.
This regulatory authority in-turn directed every single and each cellular operator to place in put a system referred to as Appellate Authority & Nodal Officers at the top of their grievance redressal mechanism, and TRAI vested in itself adequate energy to independently keep track of the operations of these Authorities. All the cellular service operators abided to this diction, and produced the mentioned roles and manned them with consumers of impeccable integrity. You can get a more effective Strategy of the regulatory mechanism by learning this sample Reliance Appellate Authority.
We want written substantial and nicely researched post on Cellular Service Companies, Web Service Companies, Broadband Service Companies, Direct to Residence Substantial Definition Tv Broadcasters, their service structure, Client Care systems, Grievance redressal mechanisms set in put by them.
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G.S. Narayanan
Content & Promoting Head
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